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Kevin Buntiloy
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How to Solve Uplay Download Problems in Minutes


How to Fix Uplay Download Not Starting




Uplay is an online platform created by Ubisoft, one of the leading game companies in the world. It allows gamers to purchase, download, play games. It also allows gamers to connect with friends and other players, compete in online tournaments.




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Uplay offers many features such as in-game rewards, perks through Ubisoft Club, a friends list feature, and more. However, some users may encounter issues with downloading or updating games on Uplay. This can be frustrating, especially if you are eager to play your favorite games or try out new ones.


Fortunately, there are some possible solutions that you can try to fix Uplay download not starting. In this article, we will show you how to troubleshoot this problem and get your games running smoothly. Let's get started!


Check Your Internet Connection




One of the most common causes of Uplay download not starting is a poor or unstable internet connection. Downloading games on Uplay requires a lot of bandwidth and speed, so if your connection is slow or interrupted, you may experience issues with downloading or updating games on Uplay.


To check your internet connection, you can try the following steps:


  • Restart your router or modem. Sometimes, this simple action can fix any glitches or errors that may affect your internet connection.



  • Use a wired connection instead of a wireless one. A wired connection is usually faster and more reliable than a wireless one, as it eliminates any interference or signal loss that may occur with a wireless connection.



  • Change your DNS settings. DNS stands for Domain Name System, and it is responsible for translating domain names into IP addresses. Sometimes, your default DNS server may be slow or overloaded, which can affect your internet speed and performance. You can try changing your DNS settings to use a different DNS server, such as Google DNS or Cloudflare DNS, which may improve your internet connection.



To change your DNS settings on Windows 10, you can follow these steps:


  • Open the Control Panel and click on Network and Internet.



  • Click on Network and Sharing Center and then click on Change adapter settings.



  • Right-click on the network adapter that you are using and select Properties.



  • Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.



  • Select Use the following DNS server addresses and enter the preferred and alternate DNS server addresses that you want to use. For example, you can use Google DNS by entering 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server.



  • Click on OK and close the network adapter properties window.



Run Uplay as Administrator




Another possible solution for Uplay download not starting is to run Uplay as administrator. This will give Uplay full access to your system resources and permissions, which may help with downloading games on Uplay.


To run Uplay as administrator on Windows 10, you can follow these steps:


  • Right-click on the Uplay shortcut on your desktop and select Properties.



  • Click on the Compatibility tab and check the box next to Run this program as an administrator.



  • Click on Apply and OK to save the changes.



  • Launch Uplay from the shortcut and try downloading games on Uplay again.



Turn Off Your Firewall or Antivirus Software




Your firewall or antivirus software may also interfere with Uplay's access to the internet or flag it as a potential threat. This may prevent Uplay from downloading games or updating them properly.


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To fix this issue, you can try temporarily disabling your firewall or antivirus software while downloading games on Uplay. However, remember to turn them back on after downloading games on Uplay, as they are important for protecting your system from malicious attacks.


To disable your firewall or antivirus software on Windows 10, you can follow these steps:


  • Open the Settings app and click on Update & Security.



  • Click on Windows Security and then click on Firewall & network protection.



  • Select the network profile that you are using and then turn off the switch next to Microsoft Defender Firewall.



  • If you are using a third-party antivirus software, open it and look for an option to disable it temporarily. Usually, you can find this option in the settings or menu of the antivirus software.



  • Launch Uplay and try downloading games on Uplay again.



Switch to Uplay's Preview Version




Uplay's preview version is a beta version of Uplay that may have some features or fixes that are not available in the regular version of Uplay. Sometimes, switching to Uplay's preview version may help with resolving some issues with downloading games on Uplay.


To switch to Uplay's preview version on Windows 10, you can follow these steps:


  • Launch Uplay and click on the menu icon in the top left corner of the window.



  • Select Settings from the menu and click on the General tab.



  • Scroll down to the bottom of the General tab and check the box next to Enable Preview Builds.



  • Restart Uplay and wait for it to update to the preview version.



  • Try downloading games on Uplay again and see if the issue is resolved.



Clear Uplay's Cache File




Uplay's cache file is a temporary file that stores some data and settings related to Uplay. Sometimes, this file may get corrupted or outdated, which can cause some problems with downloading games on Uplay.


To clear Uplay's cache file on Windows 10, you can follow these steps:


  • Close Uplay and make sure it is not running in the background.



  • Open File Explorer and navigate to the following folder: C:\Users\YourUserName\AppData\Local\Ubisoft Game Launcher



  • Find and delete the file named cache_configuration.json.



  • Launch Uplay again and try downloading games on Uplay again.



Run Uplay in Compatibility Mode




Compatibility mode is a feature that allows you to run older programs or games on newer operating systems. Sometimes, running Uplay in compatibility mode may help with downloading games on Uplay, especially if you are trying to download older games that may not be compatible with your current operating system.


To run Uplay in compatibility mode on Windows 10, you can follow these steps:


  • Right-click on the Uplay shortcut on your desktop and select Properties.



  • Click on the Compatibility tab and check the box next to Run this program in compatibility mode for.



  • Select the operating system that you want to run Uplay in compatibility mode for. For example, you can select Windows 7 if you are trying to download a game that was released for Windows 7.



  • Click on Apply and OK to save the changes.



  • Launch Uplay from the shortcut and try downloading games on Uplay again.



Contact Ubisoft Support




If none of the above solutions work for you, you may need to contact Ubisoft support for further assistance. Ubisoft support is the official source of help and information for Ubisoft products and services. They may be able to diagnose and fix your issue with downloading games on Uplay.


To contact Ubisoft support, you can visit their official website at or follow them on their social media accounts such as Twitter or Facebook. You can also use their live chat or phone support options if they are available in your region.


When contacting Ubisoft support, make sure to describe your issue clearly and provide relevant infor


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